Invitation to all Outgone and Present Course Coordinators to Participate in Help Centre for Level 400 Students

All outgone and present course coordinators as a matter of urgency are required to converge at the Help Centre at the Students Centre from Wednesday 28^th September 2022 to the 5^th of October, 2022 from 9 am to 4 pm each day. They will be required to work with the SRO staff to ensure that issues reported are resolved immediately.

Due to the fact that some officers are new on the job, the outgone officers are to join in the exercise and work with the team to ensure that all outstanding issues are resolved.

This has become necessary to ensure the quick and speedy resolution of the major challenges with level 400 students' records. The majority of the complaints have to do with general and educational courses.

It is expected that once students report the issues at the Help Centre and they are confirmed, online grade change requests would be initiated and authenticated immediately for the students to see the immediate effect on their published results slip in the OSIS students' portals.

There will be a logbook at the venue for all officers to sign to indicate their presence.

It is expected that at the end of this period the issues relating to students’ results would have been resolved.

Signed Ag. Registrar